1. Account

Q: Is LANEIGE Online Account same as LANEIGE membership?
A: No, it is not the same. LANEIGE Online does not collect any personal data until customer created an account before checking out the cart. The purpose of LANEIGE Online account is to allow faster checkout in future when you make subsequent purchase.

Q: If I am an existing LANEIGE member, do I still need to create an account on LANEIGE Online?
A: Yes. LANEIGE membership data does not link with LANEIGE Online. Hence, you can only enjoy membership privileges for purchases made in LANEIGE Boutique and/or Departmental Store

 

2. Membership

Q: I am not a LANEIGE member now. How can I join LANEIGE membership?
A: You can sign up for LANEIGE membership via this link https://www.laneige.com/sg/en/customer-center/laneige-membership/laneige-membership.html

Q: Can I earn LANEIGE membership points when I make purchase on LANEIGE Online?
A: No, LANEIGE membership points can only be earned from purchases made in LANEIGE Boutiques and Departmental Stores 

Q: Can I enjoy my birthday privileges (20% & double points) on LANEIGE Online?
A: Unfortunately, LANEIGE members privileges can only be enjoyed at LANEIGE Boutiques and/or Departmental Stores.


3. Points Redemption

Q: Can I make redemption on LANEIGE Online?
A: Unfortunately no. Expiring points redemption have to be made in store only.